The aim of this course is to equip learners with the knowledge and skills to identify agitated behaviour early and select and apply approaches to de-escalate tense situations. Learners will also be equipped with knowledge of workplace health and safety. These skills and knowledge will be taught in the context of public housing and property management. 

People who complete the course will have demonstrated that they can:   

  • Demonstrate theoretical knowledge of the causes and development of conflict 
  • Recognise worrying or unsafe behaviour and respond by selecting from standard de-escalation techniques and strategies to keep themselves and others safe 
  • Select from and apply strategies to self-manage their response to conflict and the stress it causes 
  • Identify and describe legislative rights and responsibilities for workplace health and safety. 

This short course consists of Calming Agitated People (CAP), a registered micro-credential at Level 3, 10 credits, and Unit Standard 497 – Demonstrate knowledge of workplace health and safety requirements at Level 1, 3 credits, on the NZ Qualification Framework. 

Mode of Delivery

This course is delivered through blended methods, including face-to-face practical workshops, interactive online learning and workplace experiences. 

Employment Pathway

Learners that have completed this programme can work in the security industry

Entry Requirements

There are no formal entry requirements for this course, below are the criteria for enrolment:

  • Currently working in the security industry or have experience in the sector
  • A citizen or permanent resident of New Zealand or an Australian Citizen or a permanent resident residing in New Zealand
  • Able to speak and understand English
  • Have basic computer skills
  • Admission can be on a case by case basis at the discretion of the Director of Stratcom Security

Enrolment Procedures

To learn more about this course please contact us by email info@stratcomsecurity.com or call +64 20 422 4488

To enrol, please talk to your employer or contact us directly.