Student Services & Pastoral Care
At Stratcom Security, we value learners’ wellbeing and safety above all else. If you are encountering any personal or academic challenges, please talk to your tutor and we will be able to provide you with assistance and guidance. In cases where we are unable to support you as needed, we will refer you to organisations that has the expertise to do so.
Our pastoral care and learner support policies and procedures follow NZQA’s Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 (the Code), where we adhere to the following outcomes for all learners:
Outcome 1
Learner well-being and safety system.
Outcome 2
Learner voice – invite feedback and provide for complaint resolution.
Outcome 3
Safe, inclusive supportive and accessible physical and digital learning environments for learners.
Outcome 4
Promotion of learner wellbeing and safety.
Click here to learn more about the Code.
Please click on the link below to view Stratcom Security’s current NZQA Pastoral Care Self-Review Report (2024):
Stratcom Security NZQA Self-Review Report 2024
Student Services
Learner Handbook
The learner handbook includes the policies, procedures, rules and regulations that guides the operation of Stratcom Security. It also has information to assist you to settle into studying with us.
Health and Safety
We have health and safety policies and procedures that fit our mode of operations at our training centre in Penrose, Auckland, and at our temporary training venues. Staff members and learners are informed about these procedures so they can keep themselves and others safe in our training venues.
People in work based training follow the workplace health and safety procedures.
In case of emergency or critical incidents, our staff members are guided by our Emergency and Critical Incident Management Procedures in responding to these situations.